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Sunday, July 22, 2007

Virginia – Joshua Brady, a former Sprint Nextel customer, has had his cellular phone account shut off, but not because he wasn’t paying the phone bill, or even because he was late on payments, but because a customer service representative who assisted him, began to call him outside of her job, and make death threats to him in September of 2006. She was never fired for her actions, Brady says.

Brady has agreed to be interviewed by Wikinews to tell his story. All information and claims have been logged with Brady’s attorney and federal authorities.

The representative from Sprint Nextel, who for safety reasons is only being identified as Jessica, was working at the company’s call center in Ontario, Canada where Brady’s call to customer service was directed. According to Brady, Jessica then began to call him outside of her job duties at the call center after their first contact.

Brady called the center around 6:00 p.m. (eastern time) on a Saturday and attempted to receive help on a billing question and to find a way to stop prank calls. Brady requested a “soc code”, a code placed into the phone, that would allow for the number that was pranking him to be blocked. Unfortunately, Jessica did not know what that was, but tried unsuccessfully to find it. According to Brady, the only thing she could find was “the ANI feature call centers have.”

Brady then described to Jessica the billing issue he was having. He was being charged “for text messages I was not making”, even though he had unlimited text messaging with his billing plan. Meanwhile, Jessica called for a supervisor to help locate the code. As this customer service request over the phone was taking quite a bit of time, the two of them then started to discuss what two people would normally discuss if just chatting; sports, the weather, movies and music and if Virginia was a nice place to go on vacation. The supervisor then came by Jessica’s station with no luck on finding a code.

Later that night, around 10:30 p.m., Brady received a call. He answered it and much to his surprise, it was Jessica. He answered the phone with the usual “hello” and the voice on the other end answered with “hello Josh.” Brady was “surprised” that she had not said “hello Mr. Brady.”

“I then asked who it was, and she said Jessica. She told me about her day, and hoped that I did not mind her calling.” Then according to Brady, she started to describe how much she hated working in a call center, and how the job “pays the bills”, and asked if she could “come visit me sometime”. Brady said that he “immediately started to record” the call. Brady also stated that Jessica was not aware she was being recorded, and that further conversations were recorded without her knowing.

The call lasted about 15 minutes, but Brady said she “spoke so fast and moved along through things” that he “didn’t have a chance to talk if I wanted to. It [the call] ended with me interrupting her and telling her I had to go to dinner with a friend.”

Brady immediately called customer care back and reported Jessica’s actions to a supervisor (Jason), and the Floor Manager (Also named Jessica) at the Coos Bay call center, which is where his call happened to be directed. The advice he received was to “play along” and continue to report her actions until they could locate someone “better equipped” to handle the situation.

Jessica then began to call “about every other day or so” which turned out to be almost 30 calls, according to Brady who reported each call she made to Sprint Nextel.

Sprint Nextel then told Jessica to cease and desist all contact with Brady, but that didn’t stop Jessica from contacting him. She somehow found out the screen-name of his AOL Instant Messenger account, and left messages threatening to kill him. Brady logged the messages and faxed them to Sprint, who about a week later sent Brady a letter, saying that his accounts have been terminated.

“The purpose of this letter is to inform our that our office has received a complaint regarding your recent questionable interactions with our customer care group. Recent interactions with our company have prompted us to formally contact you. Sprint Nextel terms and conditions state that “termination of services. consistent with this agreement…”, said the letter from Sprint Nextel.

Brady states that Jessica is still employed with Sprint Nextel, despite the fact that all instant messages left by Jessica were forwarded to Sprint Nextel.

As recently as July 10, 2007, as many as 1,000 accounts were terminated by Sprint Nextel because customers were complaining too much and asking too many questions about billing.

“While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time had led us to determine that we are unable to meet your current wireless needs,” said one letter to a sprint customer as recent as June 29, 2007. The letter states that the service will be terminated just one day after the letter was written despite saying they “understand switching to a new carrier causes an inconvenience.”

Two weeks ago, Sprint addressed the media about the mass-cancellations. “These accounts have been researched very carefully,” Sprint spokeswoman Roni Singleton said. “We feel strongly that the decisions we made, we stand by them. These decisions weren’t made lightly.”

“If the average person is calling less than once per month and these people are calling 40 or 50 times more, that takes away from customer service,” Singleton said. “Our priority is to improve the customer experience.”

Wikinews sent e-mails to Sprint Nextel on July 20 regarding the Brady incident; to date no response has been received.

Update: On July 23, 2007, Wikinews received an email response from a Sprint representative, going to some length to explain the termination of the customers who were calling up to hundreds of times a month. No information was given on the Brady case covered in this article; “customer privacy considerations” were cited as the reason and “no comment” was Sprint’s reply.

Monday, September 24, 2007

Doug Anderson is running for the Green Party of Ontario in the Ontario provincial election, in the Whitby-Oshawa riding. Wikinews’ Nick Moreau interviewed him regarding his values, his experience, and his campaign.

Stay tuned for further interviews; every candidate from every party is eligible, and will be contacted. Expect interviews from Liberals, Progressive Conservatives, New Democratic Party members, Ontario Greens, as well as members from the Family Coalition, Freedom, Communist, Libertarian, and Confederation of Regions parties, as well as independents.

Friday, March 10, 2006

Buffalo, New York —The Common Council of Buffalo voted on Tuesday to send the Elmwood Village Hotel proposal “to committee for further discussion”, after citing the need for more public involvement.

The Elmwood Village Hotel is a development proposal by the Savarino Construction Services Corporation, a project designed by the architect Karl Frizlen of The Frizlen Group. The hotel would be placed on the southeast corner of Elmwood and Forest Avenues in Buffalo.

To make way for the project, at least five buildings located at 1109 to 1121 Elmwood Ave would be demolished. At least two properties on Forest Avenue could also be demolished. The Elmwood properties, according to Eva Hassett, Vice President of Savarion Construction, are “under contract”, but it is unclear if Savarino Construction actually owns the Elmwood properties. Hans Mobius, a former mayorial candidate, is still believed to be the current owner the properties. Mobius also owns 607 Forest Avenue.

The properties 605 and 607 Forest Avenue could also be included in the proposal according to Hassett.

“We would use a Special Development Plan to rezone 1119-1121 Elmwood and 605 Forest to a C-2 zoning category,” stated Hassett. It is possible that Savarino Construction may try to obtain a variance for 605 Forest, which would allow them to enforce eminent domain, should the hotel be allowed to go forward.

The building at 607 Forest was also discussed to be rezoned, but it is unclear what the plans would be for that property. During the February 28 Common Council meeting, Hassett stated that the properties 605 and 607 were “now off the agenda”.

Pano Georgiadis, owner of Pano’s Restaurant at 1081 Elmwood, owns the property at 605 Forest and attended Tuesday’s Common Council meeting.

“Having a hotel is a bright idea. We all love the idea of a hotel, but the way that it is presented, is wishful thinking. This hotel does not fit. It’s like putting two gallons of water in a gallon jug, it does not fit. At the last meeting, the architect admitted that they are planning to put the undergound parking lot and the hotel, right at the property line. If I open my window, I will be able to touch the wall, that goes fifty feet high”, said Georgiadis.

“There is a problem having a seventy-two room hotel and fifty-five parking spaces. That means that all the other cars will spill all over the neighborhood. The footprint is simply too small. If you have a bigger [parking] lot, and a smaller hotel, I will welcome a hotel. I have a parking lot at my own business, and I am chasing people all day long. Remember, the city says it has ‘zero tolerance [for illegal parking]’. Try telling that to the guy from Albany who came to see his kids, that are going to Buffalo State, who would get tickets totaling over a hundred dollars”, added Georgiadis.

The city’s Planning Board is scheduled to meet on March 14, 2006 at 9:00 a.m. about the proposal. Although a discussion will take place, no vote is expected to be taken.

At the moment, none of the properties are zoned for a hotel. Savarino Construction plans on asking for a C2 zoning permit. If that does not work, they plan to implement a new zoning plan called a “special development plan” which would allow for only a hotel on the site. That zone would not be able to be changed.

“This [project] justifies Mobius’s refusal to invest in any maitenance^[sic] or improvements”, on the properties said Clarence Carnahan, a local resident. “Where were the Council persons over the years? Where were the city inspectors over the years, to make sure that he maintained and improved his properties? The government was supposed to be protecting, not being preditorial. I see a predatorial issue here when it comes to this hotel. Over the years: Why has the local government been disfunctional when it came to Mobius’s properties? Refusal to invest in improvements, doesn’t that sound like a slumlord? Maybe I am missing a point here, but what kind of messages does this send to other slumlords that havn’t^[sic] been jailed or fined? It’s [the hotel] trying to be pushed through.”

Carnahan also presented signs for residents and or business owners who are opposed to the hotel, that could be placed in windows or on stakes in the yard. Some of the signs said, ‘No tell hotel’, ‘Hans off, no hotel’, ‘It takes more than a hotel to make a village’. and ‘Keep Elmwood free, no hotel’. Carnahan plans on making more signs for a protest to be held on Saturday March 18, at 2:00 p.m. (EST) on Elmwood and Forest. Some signs were given to individuals after the meeting.

“First things first, Hans is the problem, and I don’t think it has been addressed. Let’s roll back the clock on this project. What can we do with Hans? There is such thing as eminent domain, which could be of greater interest to the community, to seize the property at its lowest assessed value”, said Nancy Pollina, co-owner of Don Apparel with Patty Morris at 1119 Elmwood. “There are so many ideas that have not been explored and we are about to give this parcel away, to a big developer.”

Mobius has not returned any calls by Wikinews regarding the situation.

A freelance journalist writing for Wikinews has obtained a letter, exclusively, addressed to one of the five business owners from Hans Mobius stating:

There is a proposal to develop my property which you are currently renting. Because of opposition to this development, it does not look like it will happen. I will let you know if there any changes.

Despite the letter, there have been no plans or decisions made to end the proposal.

To date, none of the business owners or residents of 1119-1121 Elmwood have received an eviction notice.

Business owners and residents gave an indication of what they would like to see happen at the corner; a project similar to one done locally last year. There, developers renovated two buildings on Auburn and Elmwood Avenues, merging the buildings into one thus allowing for more shop space. Among some of the shops to move in after the development were Cone Five Pottery, The Ruby Slipper, and Abraham’s Jewelers. Prior to the renovation work, the left building in the picture was boarded up for several years. Many of the concerned locals would like to see a similar development on Forest and Elmwood.

Rocco Termini, a developer in Buffalo, proposed a similar design at the February 28 community meeting

In an interview after the February 28 meeting, Termini stated, “I will be willing to take a look at this myself, or I would be more than happy to be partners with Sam, Sam Savarino”, who is President and Chief Executive Officer of Savarino Construction Services Corp.

So far Savarino Construction has no plans to team up with Termini.

Saturday, October 27, 2007

Tony Blair, United Kingdom’s former Prime Minister, made his first public appearance since stepping down as PM yesterday at a speech entitled Global Relations: A Conversation with Tony Blair to an audience of about 2,400 in Calgary, Alberta from noon to 2:30 p.m. in the Telus Convention Centre, sponsored by Toronto-Dominion Bank (TD Canada Trust).

Lunch was served with an authentic Alberta beef steak. Alberta premier Ed Stelmach, Calgary mayor Dave Bronconnier, and other public officials were there. “Congratulations on winning a third term. As a three-term prime minister I can tell you that’s when things get rough,” Blair told Bronconnier.

During the speech he talked about Canada on the world stage, the controversial military role in Afghanistan, defending the country in war-devastated places, as well as other large issues facing Canada.

Blair said it’s not about being on the left or right side of politics, it’s about being open or closed.

“If we want to win, we can’t just be for democracy and freedom. We have to be for justice and fairness,” Blair said to the audience that paid CA$400 to attend the event. “It’s a battle of ideas.”

“If we’re going to fight this terrorism off, we’re going to have to show them we’re as tough as they are … and stay the course.” Blair said even though it’ll be a long-road in the war it’s important to not give up the fight against “the forces of extremism.”

Blair is an Envoy in the Quartet on the Middle East, which is involved in mediating the peace process in the Israeli-Palestinian conflict. He become Envoy the same day he stepped down as PM.

“This morning I looked at your local papers and saw ‘Premier Under Fire’. And I thought, ‘Oh God, why, what have I done now?’ before realising that I wasn’t PM anymore. I’m still adjusting.”

He also commented about Alberta’s oil and gas royalty dispute saying, “I’m just glad it’s not my decision,” and after three terms of being PM he’s “learned when to keep my mouth shut.” Alberta has the second largest oil reserves in the world and Abu Dhabi National Energy Co. recently made their third offer for $5-billion to buy Alberta-based company Prime West Energy Trust. In relation to that, Blair said, “Calgary is not only the new centre of Canada or North America, but a global centre for the world.”

“I often say to people, Canada will become one of the most powerful nations in the world.” He also pointed out, “As power grows… so does more responsibility. What you need to do is carry with it your optimistic spirit. You’re a country that can easily play as large a role as anyone else.”

“Optimism is something you get very easily when you come to Canada,” he said relating to Canada’s strong alliances with other countries. He said Canada has a “can-do” attitude.

After, he sat down with former premier of New Brunswick Frank McKenna, now TD Bank’s deputy chairman, in green armchairs, part of TD’s advertising campaign, and had a Q&A period.

Journalists were not allowed to use cameras or recording devices during the event as ordered by Scotland Yard, the Globe and Mail reports, who were told by event organisers.

Blair also praised Canada’s wine, “This is a secret you’ve just got to get out.”

Thursday, November 5, 2009

The United States Army has confirmed that thirteen people have been killed after a shooting rampage at the Fort Hood army base in Texas. An additional thirty are reported wounded, and the gunman is in stable condition after being shot by military police. Two other soldiers are in detention.

The incident took place at a deployment readiness center. According to local congressman John Carter, shooting broke out shortly before a graduation ceremony.

The gunman has been identified as an army officer, Major Malik Nadal Hasan. He is a mental health professional, presumably either a psychologist or psychiatrist, according to an unnamed defense official. Two other suspects were in custody, the base commander, Lieutenant-General Bob Cone, said.”Our investigation is ongoing, but preliminary reports indicate that there was a single shooter,” Cone said at a news conference. “The shooter is not dead, but in custody in stable condition.”

Initial reports said that the gunman had been shot to death by military police; however, General Cone now says that the man is in custody and is in the hospital with injuries, but is in stable condition. FOX40 News in Sacramento managed to record a military spokesperson commenting on why the media wasn’t informed about the status of the gunman until four hours after the initial announcement was made that he had been fatally shot. That military spokesman replied, “the doctors didn’t know who they were working on.”

When asked at the conference whether Hasan’s attack might have been a terrorist act, General Cone replied that “I couldn’t rule that out, but I’m telling you that right now the evidence does not suggest that.”

It is not currently clear if those killed and wounded are civilian or military. The gunman is reported to have been in uniform and using handguns. Eyewitnesses claim at least one man was armed with a high-power sniper rifle. The chief of media at the base, Christopher Hogue, said to reporters that “the only one we know who was shooting was killed and he had two handguns.”

There may have been other people involved in the shooting, however. “We […] have apprehended two additional soldiers that are suspects. There were eyewitness accounts that there may have been more than one shooter,” General Cone said.

The Killeen Independent School District said that all schools in the area were placed on lockdown. The base was closed down following the incident as well. “Effective immediately Fort Hood is closed,” a statement on the Fort Hood website read. “This is not a Drill. It is an Emergency Situation.” The website appears to have gone down shortly after the announcement.

A serviceman at the base described his experiences to the BBC. “I heard the emergency announcement over the speakers outside and saw people rushing to get indoors. In our office we’re okay but we’re hearing about the deaths. […] We are still on lockdown. I am hearing that at least nine people may be dead.”

Greg Schannep, a retired colonel, was heading to the 2 P.M. graduation ceremony when he heard gunshots and saw an injured soldier run past him. “Initially, I thought it was a training exercise,” he recounted, as quoted by the New York Daily News. “A soldier came running past me and said ‘sir, there is someone shooting.’ As he ran past me I saw blood on his back. I don’t think he even knew he had been shot.”

“It’s chaotic,” said the director of a local coffee shop near the base, as quoted by the Associated Press. “They’re just saying that they’re under attack they don’t know what’s going on. […] The phones are jammed. Everybody is calling family members and friends. Soldiers are running around with M-16s.”

The authorities are still gathering information about the shooting, according to Homeland Security spokeswoman Sara Kuban. “DoD [Department of Defense], DHS [Department of Homeland Security], FBI and other members of the intelligence community are assessing and gathering facts about the shooting. Because this is early in this event, we cannot at this time confirm motives behind these shootings,” she said.

The Scott & White Memorial Hospital in the town of Temple received ten of the injured victims from the attack. Its website has posted an appeal for blood donations. “Due to the recent events on Fort Hood, we are in URGENT need of ALL blood types,” it said. The hospital received 200 blood donations since 2:45 P.M. local time.

The hospital was soon closed to visitors after the wounded people were received. “[We are] no longer open to visitors as we focus our attention upon the victims and their families,” a statement on the website said. The associate system chief medical officer said that they did not have specific information on their conditions. “We get patients like this, but not usually all at once,” said director Glen Couchman.

Another health facility, the Metroplex Adventist Hospital, received seven other victims. The hospital stated that one of them was soon pronounced dead, and two others, including an EMS paramedic, are in surgery.

Fort Hood is situated in the town of Killeen. It is the largest military base in the world, houses around 40,000 US troops, and is about 100 kilometres (60 miles) north of Austin. It has been compared to a small town, with its own schools, convenience stores, and even two museums.

This is not the first time Killen has witnessed a shooting spree. The town was the site of the worst shooting spree in American history until the Virginia Tech massacre, when on October 16, 1991, George Jo Hennard drove his truck through the front window of Luby’s Cafeteria and proceeded to shoot and kill 23 people and wound another 20, before commiting suicide in what is know as the Luby’s massacre. It should be noted Major Hasan is an alumnus of Virginia Tech.

Hasan’s motives for the shooting spree were not immediately clear, however, Texas Senator Kay Bailey Hutchison told the FOX news agency that “I do know that he has been known to have told people that he was upset about going [to Iraq].”

A cousin of the gunman, Nader Hasan, told FOX that his cousin had been ordered to deploy to Iraq, but was unwilling to do so. “We’ve known over the last five years that was probably his worst nightmare,” he said.

According to Nader, Nidal is a US-born Muslim who had joined the military after finishing high school, and was a graduate of Virginia Tech, where he received a bachelor’s degree in biochemistry. He was also a member of the ROTC, and used to be a psychiatrist at the Walter Reed Army Medical Center in Washington, D.C.

“He was a psychiatrist at Walter Reed dealing with the people coming back and […] trying to help them with their trauma,” Nader said.

Retired colonel Terry Lee told FOX that “[Hasan] said maybe Muslims should stand up and fight against the aggressor. At first we thought he meant help the armed forces, but apparently that wasn’t the case. Other times he would make comments we shouldn’t be in the war in the first place.”

Security officials said that some Internet postings made half a year ago, discussing suicide bombings and other forms of violence, appeared to have been posted by Hasan, but this has not been officially confirmed.

Some army bases around the US increased security measures following the attacks. “The bottom line for us is that we are increasing security at our gates because the threat hasn’t yet been defined, and we’re reminding our Marines to be vigilant in their areas of responsibility,” said the public affairs officer for the Marine Corps Air Station in Yuma, Arizona, Captain Rob Dolan.

However, a spokesman for the Department of Defense said that the attack appeared to be an isolated incident. “This is an isolated and tragic case and we’re obviously in the process of obtaining more information as the events unfold,” said Lieutenant Colonel Eric Butterbaugh.

“We don’t have reason to believe that this is anything other than an isolated incident,” an army spokesman from Fort Lewis in the state of Washington, Joe Piek, commented. “We don’t normally discuss security operations at the post anyways, but I am sure this is something that our security law enforcement will be reviewing. As we are watching and listening, there is a lot we don’t know.”

President Barack Obama described the incident as “a horrific outburst of violence” in a press conference in Washington D.C., going on to say, “It is difficult enough when we lose these brave men and women abroad, but it is horrifying that they should come under fire at an army base on US soil. […] We will make sure that we get answers to every single question about this horrible incident. We are going to stay on this.”

Texas Senator Hutchison released a statement regarding the incident. “I am shocked and saddened by today’s outburst of violence at Fort Hood that has cost seven of our brave service members their lives and has gravely injured others. My heart goes out to their loved ones,” she said.

“Our dedicated military personnel have sacrificed so much in service to our country, and it sickens me that the men and women of Fort Hood have been subjected to this senseless, random violence. I know all Americans share this concern for the soldiers and their families who are affected by this tragedy,” the statement continued.

Robert Gates, the Defense Secretary, expressed his sympathy to those affected by the attack. “I can pledge that the Department of Defense will do everything in its power to help the Fort Hood community get through these difficult times,” he said in a statement.

Vice President Joe Biden also offered his condolences. “We are all praying for those who were wounded and hoping for their full and speedy recovery. Our thoughts and prayers are also with the entire Fort Hood community as they deal with this senseless tragedy,” he remarked.

“I was saddened to learn of the tragic incident at Fort Hood. Laura and I are keeping the victims and their families in our thoughts and prayers during this difficult time,” wrote former president George W. Bush in a statement from his office in Dallas.

The state’s governor, Rick Perry, ordered all flags in Texas to be flown at half-staff until Sunday. “[I am] keeping those affected by today’s incidents in our thoughts and prayers,” he said.

The junior senator from Texas, John Cornyn, also issued a statement. “My heart goes out to the victims of the tragedy that occurred today at Fort Hood, as well as their families. Fort Hood is one of our nation’s finest and largest military installations, and a place that has long been a source of pride for Texans, and for all Americans who value the selfless service and sacrifice of our men and women in uniform,” the statement read.

“It is imperative that we take the time to gather all the facts, as it would be irresponsible to be the source of rumors or inaccurate information regarding such a horrific event. Once we have ascertained all the facts, working with our military leaders and law enforcement officials on the ground, we can determine what exactly happened at Fort Hood today and how to prevent something like this from ever happening again.”

Sunday, July 25, 2010

London — The Open Rights Group, a pressure group pursuing reform of intellectual property law in the United Kingdom, held its first “ORGCon” yesterday at City University London. Approximately 100 delegates took part in six hours of panel discussions and workshops on a wide range of topics in intellectual property, discussing such subjects as “How To Talk To Your MP” and “ACTA: A Shady Business”, in what ORG billed as a “crash course in digital rights” designed to inspire campaigning on intellectual property issues.

Cory Doctorow, a fiction author and digital rights activist, led the keynote panel discussion “Thriving in the Real Digital Economy”, which opened the conference. Doctorow called for a “reframing” of the digital rights slogan “information wants to be free”. “The most important thing” about digital rights, he noted, “has nothing to do with art. We are refitting the information network with lots of control.” Digital rights management (DRM) technologies, Doctorow warns, build in limitations on how consumers exchange information and “abuse the market”. John Buckman of Magnatune followed up Doctorow’s comments, noting that DRM is “unsustainable” but that the public needed to “pressure companies into” open-source solutions.

A keynote speech by James Boyle compared the current age to the age just before application of the theories of Adam Smith and other early capitalist economists began breaking down the entrenched monopolies of mercantilism. Boyle called on the audience to come up with a “jaw droppingly simple” idea for a reformed copyright system; he gave his speech in front of a projection of the twitterfall as audience members commented on his words.

Boyle, like most of the conference, took a pro-reform but anti-piracy position, saying “It is a tragedy that an entire generation has lost the notion that breaking the law is wrong”. While several members of the Pirate Party UK, wearing matching t-shirts, attended the conference and held a fringe meeting during the last session, none spoke in the keynote sessions either as panelists or in the discussions.

Among the many workshops which comprised the last three hours of the day, Open Rights Group held a session on student groups and committed itself to establishing Open Rights Group Youth societies at universities across the United Kingdom. Young activists, such as Wikipedian Jdforrester, also dominated the “Your Shout” session in which any and all delegates could give three-minute speeches on any intellectual property subject which interested them.

The organisation hopes to host a second ORGCon in 2011.

Thursday, July 9, 2020

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